Privacy Policy
Last updated: September 2026
Aerial Manchester respects your privacy and is committed to protecting your personal information.
Information we collect
When you place an order, contact us or otherwise use this website, we may collect information including your name, email address, telephone number, billing and delivery address, order details and information you provide when contacting us.
Payment transactions are processed securely by our payment providers. Aerial Manchester does not receive or store your full payment card details.
How we use your information
We use your personal information where necessary to:
process and fulfil your orders;
arrange delivery and provide tracking information;
communicate with you about your order or enquiry;
deal with returns, refunds or customer service queries;
maintain appropriate business and financial records; and
comply with our legal obligations.
Where we process information to fulfil an order, our lawful basis will generally be that it is necessary to perform our contract with you. We may also process information where necessary to comply with a legal obligation or for our legitimate business interests, where appropriate.
Sharing your information
We only share personal information where necessary to operate our website, take payments, fulfil orders and provide our services. This may include service providers such as Squarespace, payment processors and delivery providers such as Royal Mail.
We do not sell your personal information to third parties.
Some of our service providers may process information outside the UK. Where this happens, appropriate safeguards for international transfers are required.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting applicable legal, accounting and tax requirements.
Cookies
Our website may use cookies and similar technologies to operate the website, understand how it is used and provide relevant functionality. Where consent is required for non-essential cookies, you will be given the opportunity to manage your preferences.
Your rights
Under UK data protection law, you have rights relating to your personal information. Depending on the circumstances, these may include rights to access, correct or delete your information, restrict or object to its use, and request transfer of your information.
To exercise your rights or ask a question about how we use your information, please contact us using the details below.
You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.
Contact
Aerial Manchester
12 Leftbank
Manchester
M3 3AH
United Kingdom
Email: info@aerialmanchester.uk